SUPPORT

Need a hand?

Most answers are below. If you're still stuck, send us a note and a real person will get back to you.

Contact support

For bugs, include your phone model, the app version (Settings › About) and what you tapped before it went wrong. A screenshot helps a lot.

Email rurikbjornsson@gmail.com

GETTING STARTED

How do I start a challenge?

On the Challenges tab, tap New challenge. Give it a name, a start and end date and a prize, then pick your rules, like a daily point cap, mystery mode or badge bonus points. Rules lock once the challenge starts, so settle them with your players first.

How do I join someone's challenge?

Ask the challenge owner for the invite, then tap Join challenge on the Challenges tab and enter it. You'll show up on the leaderboard right away.

Can I be in more than one challenge?

Yes. Use the challenge switcher on Overview to move between them, or choose All challenges to see everything together.

LOGGING WORKOUTS

What should I type?

Write it the way you'd say it: "30 min run", "1 hr hike", "45 min elliptical level 12". Check the preview before you save. If the app picked the wrong activity, change it there.

Why didn't my workout count?

Workouts need to be at least 10 minutes and fall between the challenge's start and end dates. If your challenge has a daily point cap, anything over the cap that day doesn't add to your total.

How do I fix or delete a workout?

Open the History tab, tap the workout, then edit or delete it. Your points update straight away.

My activity isn't on the list.

Pick the closest match: tap Browse exercises on the Log a workout screen and search for something with a similar effort level (for example, "dancing" or "calisthenics"). Similar activities score about the same. Then email us the activity's name and we'll look into adding it to the list.

APPLE HEALTH

How do I connect Apple Health?

Tap Connect health data in the app and choose what to share. You can change this later in the iPhone Settings app under Health › Data Access & Devices › Player Two Fitness Challenge.

What health data does the app read?

Only steps, walking and running distance, and workouts. It saves just the activity type, when it happened, how long and how far, plus one step total per day. It never reads heart rate, weight, sleep, medical records, cycle tracking or any other sensitive health data, and it never writes to Apple Health. More in our privacy policy.

Will a workout count twice if I also typed it in?

The app checks for duplicates when it imports. If you still spot a double, delete one from History.

What about Android?

Health Connect support is coming soon. Until then, Android players can log everything by typing it in.

SCORING

How are points worked out?

Each activity has a MET value: how hard it works your body compared to resting. Minutes multiplied by MET gives your points. Steps earn points too, and machine workouts with a resistance level get a boost for working harder.

Why can't I see the scores?

Your challenge is probably in mystery mode, which hides the leaderboard for the final days. Keep logging. All is revealed at the finish.

YOUR ACCOUNT

How do I leave or delete a challenge?

Go to Settings. Players can leave a challenge, and the person who created it can delete it for everyone.

How do I delete my account?

Go to Settings › You & account › Delete account. This permanently erases your account, workouts, badges and profile. More on our Delete your account page.